Shipping and returns
All U.S. orders are shipped via USPS. Charges are calculated based on weight and destination.
Sommer Letter Co. is a small operation. We do our best to get packages out as quickly as possible. We can assure you that even during our busiest times, all U.S. orders will be packed and shipped every Tuesday and Friday. Orders must be received by 11:00 a.m. EST on shipping day in order to be shipped the same day.
Returns ON DOMESTIC ORDERS
We absolutely stand by the quality of our products. If you are unhappy for any reason, unused items may be returned with their original packaging within 30 days of the original ship date. Return shipping is always on us.
You'll just need your order number and zip code to get a return shipping label! Click the button below to get a return label.
International Shipping AND RETURNS
Yes, we ship just about everywhere outside the U.S.! Most packages will be shipped via USPS Priority Mail International. Some countries will also be able to choose from additional carriers or services. Charges are calculated based on weight and destination.
The customer is responsible for paying any duty fees added by your country. Sommer Letter Co. will never mark your package as a gift on customs forms.
While USPS estimates that most Priority Mail International packages will be delivered within 6-10 days of shipment, transit times may vary due to customs delays. Sommer Letter Co. is not responsible for these delays.
International orders will be shipped on Fridays, regardless of the day the order is placed. Orders must be placed before 11 a.m. EST on shipping day in order to be shipped the same day.
Due to the challenges of international shipping, international orders are non-returnable. However, Sommer Letter Co. will offer a refund or a replacement when we are at fault. If you receive the wrong item, or a damaged or misprinted item, please email us with your order number and a photo of our mistake.